Customer Service

Coonan, Inc. will ship a UPS 2nd day return label and shipping carton to the customer at no charge. Upon inspection and confirmation that the product is defective due to manufacturer’s , Coonan, Inc. will repair and/or replace the product and return to the customer at no cost.

If the product is found to be not defective due to manufacturers cause, the repair will be quoted and the customer will be liable for all shipping charges incurred regardless of work performed.

If a customer wishes to have a product serviced that is not manufactured by Coonan Inc., or have any other non warranty work performed to their product, the customer is responsible for shipping their product to Coonan, Inc. The customer will be responsible for return shipping plus any additional charges for work done. Payment must be made before the product will be returned to the customer.

Coonan, Inc. is not liable or responsible for any products manufactured by Coonan Arms or affiliates. This includes but is not limited to the Coonan Arms Model “B”, Model “A”, Cadet, or any other product  not manufactured by Coonan, Inc.

We currently ship in the Intercontinental US only and do not export. Credit Cards – Personal Checks – Certified Checks – Money Orders – C.O.D. ALL FFL items will be shipped with “ADULT SIGNATURE REQUIRED.” Mailed FFLs must have an ORIGINAL signature in Ink. A copy faxed or emailed from the dealer’s location is acceptable. Fax: 763-205-2564 for FFL copy only. If you are an FFL holder, we will take a company check from your firearms business. You may order online with a credit card. Otherwise please send payment in the form of a cashier’s check or money order payable to: Coonan, Inc. Personal checks will be held until payment clears (11 days). (We prefer credit cards, money orders or a cashier’s check to avoid this delay) Minnesota residents must include 6.75% Sales Tax. Once we receive your email and FFL info, we will email a confirmation and then ship once payment is received. Customer Service hours are 12-5pm CST Mon-Fri.

There will be a minimum of $5.95 on orders to cover shipping and handling. Prepaid orders paid with business or personal checks subject to clearance. Items returned subject to 25% restocking fee and may not be returned without prior approval.

FAL receivers: $15.00 for up to 2 receivers. FREE SHIPPING on orders of 3 or more receivers. If you are purchasing a product other than a FAL receiver in the same order, that product’s shipping will still apply. See below.

All other products: $5.00 per item/quantity for the first 3 items with a max of $15.00

Maximum shipping cost for any order: $30.00

Purchasing ammunition:

CA residents must mail or e-mail a copy of their drivers license or other official ID
IL residents must mail or e-mail a copy of their FOID
No sales of ammunition to the following: Mass., NY City, Los Angeles, San Fransico, Wash DC, or New Jersey

By purchasing ammunition from our site, you are certifying that you are 21 years of age or older, and there are no State, Local, or Federal laws that prohibit you from buying ammunition.